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Looking after you and your pension

We put you first

There can be many worries in life, we make sure your pension isn't one of them. By:

Securing your pension

Your pension is more secure with us – it’s protected within the insurance regulatory framework. So whatever happens – inflation, stock market crashes or even a pandemic, your pension will be paid by us. Month in, month out, year in, year out.

Delivering exceptional customer service

We want to be the best and we’re committed to putting you first. We aim to answer all calls in person, within 20 seconds. Our customer satisfaction level is more than 99%. We hold the Institute of Customer Service’s ServiceMark with Distinction.

Making a difference with our investments

With us, your pensions are backed by a purposeful investment strategy. As well as securing your pension, our investments make a real difference to the world. Alongside our investments in gilts and corporate bonds, we invest in long-term assets such as urban regeneration, renewable energies, Build-to-Rent, education, student accommodation and social housing.

Delivering exceptional customer service with our administration partners

We work seamlessly with our partners to provide award-winning policyholder administration service to deliver you the best customer outcomes of our very high customer service standards. Whatever you need, we have made sure there is a team of brilliant people ready to speak to you and help you however they can.

As a specialist pension insurer, we only sell to the trustees of defined benefit pension schemes, so you never need to worry about us trying to sell you anything. 


 

"Unexpectedly pleasant, helpful staff who stand out from the crowd. I couldn’t be more satisfied."

PIC policyholder


Simple principles. Award-winning results

Our service principles are:

  • we treat each of our customers as an individual
  • we make it easy and quick for our customers to deal with us
  • we focus on quality of outcome

We focus on the small details that leave big impressions. It’s how we maintain outstanding customer service. We’re one of a handful of financial services companies in the UK that hold the Institute of Customer Service ServiceMark with Distinction



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