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PIC is a specialist insurance company, focused on insuring the pensions of defined benefit pension scheme members, just like yours. Our policyholders are our number one priority and we pride ourselves on the quality of our customer service. When PIC insured your benefits, we committed to three things:

  1. We will pay you the right pension at the right time.
  2. We will provide levels of financial security over and above those you received from your former pension scheme.
  3. We will make sure that you receive the highest levels of customer support available.

Some of our clients

Delivering for our customers

Recent policyholder feedback

"PIC is a company you can trust. They are professional, serious and clear. Clarity of communication is excellent."

"PIC has real integrity. Tracy Blackwell comes across really well and PIC is professional, with smart people. They seem to genuinely care about their policyholders. I hope to live a long life, so outside of my wife and children, PIC is the other most important thing in my life!"

"Your customer telephone response time is outstanding! A quality service from a quality company.”

We've achieved the Inclusive Service Kitemark (BS ISO 22458). This shows our commitment in providing an inclusive and accessible service that benefits all our customers.

My customer service promise to you

"As Head of Pension Services here at PIC, it's my job to oversee the paying of your pensions. Customer service is my highest priority, and I hope that you experience the highest standards of care at all times. If you have any queries or issues please use the contact us section at the top of this page and one of my colleagues will be happy to help. If your query doesn't get resolved you can get in touch with me personally on my contact details below."

Andy Rose
Head of Pension Services, PIC

Tel: 020 7105 2229
Email: [email protected]

Customer care

When people talk about pensions, they can often use a lot of technical terms and industry acronyms. Get help with handy explanations here.

If your personal information details change click here to let us know.

Losing a loved one is distressing. Thinking about practical matters such as a pension is hard. We’ve tried to make the process of notifying us as easy as possible. We’re here if you need help through the next steps.

Administration questions

If you have an issue or question about your pension please contact us.

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