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How to let us know a policyholder has died

Losing a loved one is distressing – thinking about practical matters such as a pension is hard. We’ve tried to make the process of notifying us as easy as possible. We’re here to help through the next steps.

Pension benefits administered by PIC:

If we administer the pension, please contact us using the details on this page. It’s usually best to call so that we can talk you through the process and next steps. Our call handlers will make everything straightforward for you and will answer any questions you might have.

Pension scheme is not administered by PIC:

Please contact the administrators who are responsible for paying the policyholder's pension. They will notify us, so you don’t need to worry about contacting us.


Phone (Monday - Friday, 8am - 6pm)

0800 652 7000 (UK Freephone)

+44 1325 271 860 (from abroad)

Email: [email protected]

Items you will need when you call us (or the trustee administrator)

Ideally, have all the information listed below to hand when you call, but don’t worry if you don’t have everything. The administration team will still be able help you through the process.

  • policyholder name
  • pension scheme they were a member of 
  • policy number or scheme reference number
  • date of birth or National Insurance number
  • date of death
  • details for the policyholder’s spouse or partner (if they have one)
  • also details of any financial dependants (if they have any)
  • contact details for the person dealing with the estate

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