Privacy policy.

Introduction

Welcome to Pension Insurance Corporation plc's privacy notice for users of our website.

If you are one of our policyholders you can find the privacy notice for how we deal with your information here.

If you are a member of a pension scheme and the trustees have told you that they have an insurance policy with us, you can find the privacy notice for how we deal with your information here.

If you have an equity release, or lifetime, mortgage and the administrators have told you it is funded by us, you can find the privacy notice for how we deal with your information here.

If you are a candidate who is applying for a permanent, fixed-term, or temporary role you can find the privacy notice for how we deal with your information here.

If you are one of our contacts who receives marketing information from Pension Insurance Corporation, or you have received an invitation to an event organised by us, you can find the privacy notice for how we deal with your information here.

If you have visited, or intend to visit our offices at 22 Ropemaker Street, London EC2Y 9AR, you can find the privacy notice for how we deal with your information here.

Pension Insurance Corporation respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

This privacy notice is provided in a layered format so you can click through to the specific areas set out below. 

1. Important information and who we are

Purpose of this privacy notice

This privacy notice aims to give you information on how Pension Insurance Corporation collects and processes your personal data when you are signed up to receive marketing communications from us.

We do not market to children and we do not knowingly collect data relating to children.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

Controller

Pension Insurance Corporation plc is the controller and responsible for your personal data (collectively referred to as "we", "us" or "our" in this privacy notice).

We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the DPO using the details set out below.  

Contact details

Our full details are:

Full name of legal entity: Pension Insurance Corporation plc
Name or title of our Data Protection Officer: Martin Griffiths
Email address: dataprotection@pensioncorporation.com
Postal address: 22 Ropemaker Street, London, EC2Y 9AR
Telephone number: 0207 105 2000 

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). The current guidance from the ICO is that they may ask you to allow us to respond to your data protection complaint before they begin their begin their own investigation. We would, in any case, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance. We have provided details about your right to complain and how we will respond within section 9 ‘Your legal rights’.

Your duty to inform us of changes

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

2. The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been permanently removed (anonymous data). We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:  

• Contact Data, such as name, title, Company name, email address, address and telephone nnumbers. Where these are provided to us
• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences
• Event and Meeting Attendance including details of your registration or attendance in relation to meetings and events we arrange. This may include information about the modes of transport used by you when attending a meeting or event
• Special Categories of personal data. In connection with your registration for or attendance at an event, we may ask for information regarding any special dietary requirements or for information about your health we may need to consider for you to be able to access to an event. 

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time. 

3. How is your personal data collected?

We use different methods to collect data from and about you including through:

• Direct interactions. You may give us your Contact Data, Marketing and Communications Data or Special Categories of personal data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:  
  • apply for our products or services; 
  • register for, or attend an event or meeting; 
  • subscribe to our updates and publications; 
  • request marketing communications to be sent to you;
  • respond to a survey included within our correspondence with you, or during a meeting or event; or 
  • give us some feedback.  
• Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below: 
  • We may may obtain your contact data from different categories of third party, dependent on the services we rely on. Please see section 10 below “Third Party Data Sharing” to understand which categories of third party we rely on to provide your personal data to PIC
  • We may may obtain information about you from other meeting or event attendees, where they have invited you as their personal guest, or as a someone providing assistance to them. 

4. How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:  

• Where we need to comply with a legal obligation
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

Where you have expressly given us your consent, we may use your personal data to communicate with you using your chosen methods in the following circumstances:  

• To keep you up to date on developments and announcements at Pension Insurance Corporation, including press releases, market briefings, annual reports and white papers; 
• To let you know about Pension Insurance Corporation events, seminars and promotional activities; and 
• For marketing campaigns, including but not limited to case studies and / or customer testimonials where we have sought and received your express permission.  

Otherwise, we generally do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

Legitimate Interests means the interests of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us. 

Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal basis we are relying on to process your personal data where more than one basis has been set out in the table below. 

Purpose/Activity	Type of data	Lawful basis for processing including basis of legitimate interest
For marketing communications purposes which include: To keep you up to date on developments and announcements at Pension Insurance Corporation, including press releases, market briefings, annual reports and white papers To let you know about Pension Insurance Corporation events, seminars and promotional activities For marketing campaigns, including but not limited to case studies and / or customer testimonials where we have sought and received your express permission	Contact information Marketing and Communications preference	Consent Necessary for our legitimate interests
To manage our relationship with you which will include: Notifying you about changes to our terms or privacy notice	Contact information Marketing and Communications preference	Necessary to comply with a legal obligation Necessary for our legitimate interests (to keep our records updated)
To enable you to complete a survey	Contact information Marketing and Communications preference	Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)
To plan and ensure the smooth running of meetings and events we strive: To arrange appropriate meal provision in the event we are told about special dietary requirements you may have. To enable us to plan where to hold future events, in particular to select venues with effective public transport links. To provide you with an SMS text message reminder about an event you have registered to attend which is due to take place within a few days of the reminder	Event and Meeting Attendance information	Necessary for our legitimate interests (to avoid, or prevent, diet-related impacts on you during one of our meetings or events) Necessary for our legitimate interests (to inform our planning for future meetings or events) Necessary for our legitimate interests (to inform our planning, including catering accessibility and waste management provision, for an event which you register to attend)

 

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising: 

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. 

Promotional offers from us

We may use your Contact Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which services, updates and events may be relevant for you (we call this marketing).  

You will receive marketing communications from us if you have requested information from us or if you provided us with your details when you attended an event or signed up to receive updates from us and, in each case, you have not opted out of receiving that marketing.  

Third-party marketing

We will get your express opt-in consent before we share your personal data with any company outside the Pension Insurance Corporation group of companies for marketing purposes.

Opting out

You can ask us or third parties to stop sending you marketing messages at any time by following the opt out links on any marketing message sent to you or by contacting us at any time. If consent to marketing is withdrawn, we will stop using your contact details for marketing purposes and will inform the 3rd parties to also cease marketing to you on our behalf. It will not affect any other use of your personal data we rely on to fulfil business obligations to you or our legal obligations. 

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.  

5. Disclosures of your personal data

We may have to share your personal data with third parties for the purposes set out in the table in section 4 above “How we use your personal data”.

Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to the part of our business which uses your personal data, then the new owners may use your personal data in the same way as set out in this privacy notice.

Please see section 10 below “Third Party Data Sharing” to understand which categories of third party may receive your personal data to PIC.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. International transfers

We want to make sure that we store your personal information securely. So we will only transfer it outside of the UK if it meets data-protection legislation and can be transferred in a way that protects it adequately. This could be done, for example: 

• by a data-transfer agreement with a third party, including the current standard contract clauses approved by the Information Commissioner for transferring personal information by controllers in the UK to controllers and processors in countries or states without adequate data-protection laws; 
• by transferring it to an organisation who has signed up to a framework that has been approved by the Information Commissioner for the purpose of transferring personal information from organisations in the UK to other countries or states; 
• by transferring it to a country where the UK Information Commissioner’s Office has found that levels of data protection are adequate; 
• if it is necessary to carry out or end a contract between us and a third party and the transfer is in your interests for the purposes of that contract; or  
• if you have agreed that it can be transferred. 

7. Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. 

8. Data Retention

How long will you use my personal data for?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Where you have requested that we provide you with marketing information, we will always provide you with the ability to tell us you no longer wish to receive these types of information; in practice, we will do this by including an ‘unsubscribe’ option or an automated link in our communications where it is possible to do so. If you ask us to stop sending our marketing communications to you, we will retain a record of your ‘opt out’ preference indefinitely unless you subsequently ask us to resume sending such information to you.

We will retain a record of any correspondence between you and us for no less than six years after the date of our last correspondence; we will review any marketing preference information about you on a biennial basis.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you. 

9. Your legal rights in connection with personal information

Under certain circumstances, by law you have the right to: 

• Request access to your personal information (commonly known as a "data subject access request"). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it
• Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected
• Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below)
• Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes
• Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it. 

What we may need from you

• We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. 

No fee usually required 

• You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

How long will we take to respond to your request to use your data protection rights (with the exception of responses to a complaint) 

If you would like to use any of these rights, or you wish to withdraw your permission to us processing your personal information, please contact us. We may keep a record of your communications to help us sort out any issues which you raise. We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. 

Your right to Complain to us:

You have the right to complain to us:

• about the way we’ve responded to a request relating to your other data protection rights, 
• about the way we have collected, used or shared your personal information,  
  • including if you believe we may: 
    • be keeping information about you for longer than is necessary, or
    • have collected information for one reason and we are using it for something else, or
    • hold inaccurate information about you, or
  • if you think your personal information has not been kept secure.

Please contact our DPO team via our email address dataprotection@pensioncorporation.com.

Or contact our DPO whose details are provided in Section 1. Or you may let us know you wish to complain via any of the channels listed on our website ‘Contact us’ page https://www.pensioncorporation.com/contact-us.

To help us provide an effective response, please mention you wish to make a ‘data protection complaint’.

Please contact us first if you are concerned about how we are processing your personal information so that we can try to resolve this for you. 

Your right to complain to the ICO

If you have complained to us and you’re not satisfied about our response, you have the right to complain to the UK Information Commissioner (the ICO).

The ICO may ask you to provide details of our own response to your complaint. If you complain to the ICO without first giving us the opportunity to investigate the matter and respond to you, the ICO may ask you to allow us to do so before they consider your complaint.

You can contact the ICO in the following ways: 

• Website form: ico.org.uk/make-a-complaint/ 
• Phone 0303 123 1113 
• Email: casework@ico.org.uk 
• Live chat on their website https://ico.org.uk/global/contact-us/live-chat 
• By post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF 

How long will we take to respond to a complaint? 

We will acknowledge any data protection complaint within 30 days of receipt. 

We will thoroughly investigate your complaint. Before starting our investigation, we may need to ask you for additional information about your complaint. We will do so as soon as possible to avoid delaying our investigation and our response to you. We may not be able to start our investigation until we are satisfied that we have sufficient information, or you have appropriate authority to make a complaint on behalf of someone else. We will let you know whether either of these apply when we acknowledge your complaint.

Please do not provide the name or contact details of any other person unless we specifically ask for that information or you are able to demonstrate you have authority to act on their behalf – this may be in the form of a signed letter of authority from the other person, or a valid power of attorney.

If our investigation takes more than two working weeks from the later date of acknowledging your complaint, or when we receive any additional information we request from you, we may provide you with one or more updates regarding the progress of our investigation.

On completion of our investigation, we will explain the outcome including steps we have taken to resolve your complaint and, where appropriate, actions we may have taken to reduce the chance of it reoccurring; at this point you may ask us to further clarify our explanation.

If you are not satisfied with the outcome of our investigation into your complaint, you may complain to the ICO. If you do so, you should provide the ICO with a copy of our correspondence about your complaint, including our concluding response. Although you are not obliged to do so, please let us know whether you intend to complain to the ICO in advance of doing so. 

10. Third Party Data Sharing Summary 

Third party	May provide your personal data to PIC1	May receive your personal data from PIC2
Event Hosts and Suppliers	Yes	Yes
Event Hosts and Suppliers	Yes	Yes
Public Relations agencies	Yes	Yes
Media Companies	Yes	No
Media Databases	Yes	No
Website Hosting Companies	Yes	No
Mailing Houses	No	Yes
Research companies	No	Yes

Notes:
1. Please refer to Section 3 above “How is your personal data collected?”
2. Please refer to Section 5 above “Disclosures of your personal data” 

11. Changes To This Privacy Notice

We reserve the right to update this privacy notice at any time, and we will provide you with a new privacy notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information.

This version was last updated on 05 August 2026 and historic versions can be obtained by contacting us.

If you have any questions about this privacy notice, please contact the Data Protection Officer at dataprotection@pensioncorporation.com.