Innovative and flexible

PIC is recognised as having an innovative and flexible approach to customer service. See below for examples of innovation.

"PIC is well known for excellent customer service, both for trustees and for policyholders. My personal experience of working with them has entirely borne this out.”

Andrew Barnett Trustee, Watson Petroleum Retirement Scheme, October 2015


Policyholder innovation:

  • PIC holds regular events where our policyholders are able to meet with and question senior management, ensure accessibility and accountability 
  • PIC is the only company in our sector to have achieved Platinum status for the Plain English Campaign Crystal Mark for clarity of policyholder communications

Client innovation as part of buyouts or buy-ins:

  • Agreeing to insure future pensioners on agreed terms
  • Deferring payment of part of the premium over five years
  • Accepting company assets as part payment 
  • Agreeing and meeting six and nine month transition deadlines from signed transaction to full buyout

Portfolio innovation: 

  • Investments in housing associations, renewable energy, hospitals, schools and university accommodation
  • Investing for the very long term in the real economy supports economic growth
  • Having a diversified portfolio increases the security of our policyholders’ benefits


"PIC has a reputation for flexibility and customer service and we are very pleased to have been able to complete this transaction with them"

Steve Southern Trustee, EC De Witt & Company Pension & Assurance Scheme