are you a policyholder?Policyholder Lounge
are you a policyholder? Policyholder Lounge

How we do it

Our approach

At PIC, we do things differently:

We value our customers; provide sector-leading expertise; work together as a team; pride ourselves on doing things differently and are committed to managing risk. 

Read more details about our approach

Financial strength and security

  • £51.1bnof financial investments
  • 168%solvency II ratio (PIC)
Read more about PIC's financial strength PIC overview

Customer satisfaction

  • 99.6%of policyholders satisfied or more with our service in 2021
  • 0.56reportable complaints per thousand in the 2nd half of 2021
Operational excellence