are you a policyholder?Policyholder Lounge
are you a policyholder? Policyholder Lounge

How we do it

Our approach

At PIC, we do things differently:

We value our customers; provide sector-leading expertise; work together as a team; pride ourselves on doing things differently and are committed to managing risk. 

Read more details about our approach

Financial strength and security

  • £39.6bnof financial investments
  • 157%solvency ratio
Read more about PIC's financial strength PIC overview

Customer satisfaction

  • 99.4%of policyholders satisfied or more with our service in 2019
  • 1.4%complaints per thousand policyholders over the past five years
Operational excellence

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