How to tell us that a policyholder has died

Losing a loved one is distressing, and we recognise it can be hard to focus on practical matters like pensions at such a difficult time. We have tried to make the process of notifying us as easy as possible and to help you through the next steps.

The contact details depend on who administers the pension scheme that the policyholder belonged to. For details on who administers the scheme please click here.

Pension scheme is not administered by PIC: 

Please contact the administrators who are responsible for paying the policyholders pension. They will notify us, so you don’t need to worry about contacting us.

Pension scheme administered by PIC: 

If we administer the pension, please contact us using the details below. It’s usually best to call so that we can talk you through the process and next steps. Our call handlers will make everything straightforward for you and will answer any questions you might have.

Phone (Monday - Friday, 8am - 6pm) 

0800 652 7000 (UK Freephone) 

+44 1325 271 860 (from abroad)


Items you will need when you call us (or the Trustee administrator)

Ideally have all the information listed below to hand when you call, but don’t worry if you don’t have everything. The administration team will still be able help you through the process.

  • Policyholder name 
  • Pension scheme they were a member of  
  • Policy number or scheme reference number 
  • Date of Birth or National Insurance Number 
  • Date of death 
  • Details for the policyholder’s spouse or partner (if they have one)
  • Also details of any financial dependants (if they have any)
  • Contact details for the person dealing with the estate