Regulator

Pension Insurance Corporation is authorised and regulated by the Financial Services Authority (FSA) under FRN 454345

The FSA is an independent non-governmental body, quasi-judicial body and a company limited by guarantee that regulates the financial services industry in the United Kingdom. The FSA oversees insurance companies to ensure they hold sufficient funds to make payments to policyholders. 

The FSA's initiative for protecting consumers, Treating Customers Fairly (TCF), outlines six guiding principles on how to engage with our policyholders. As the basis for the high quality of our customer service, PIC follows the relevant aspects of these principles. They govern how we communicate with customers, the level of service we provide and the fairness of our products and procedures.

A more detailed overview of our customer service commitments can be found under Treating Customers Fairly on our website.